“Before we dive in…You may be freaking out here bit…” Ariel states calmly at the beginning of chapter five. You’re damn right I’m freaking out, but not for the reasons you might think. It’s the tail end of week five for me and I’m still facing this huge mental block about who my fans are. So before I have a blog-ular meltdown, I’m going to take a deep breath and talk through this in front of you.
Ariel wants us to understand the difference between our newsletter list and our email list. At this rate, I only email my fans when I have something to tell them, like when we’ve received recognition in a competition or have achieved a milestone with our radio play. When we have a show or a radio appearance, we let them know. Most of the time our shows are free or very low cost, so I never feel like I’m bothering my fans to spend money every time I email them, because I’m not. I feel like I probably don’t communicate with them enough just simply because I don’t want to bother them. That’s mistake number one. They’re a fan because they want to hear from me; easily noted and corrected on my part. I can and will reach out to my fans more, but there are a few hurdles in this marathon.
Hurdle number one: thinking of yourself as a commodity and your fan as a customer. In reality, I’m partially over this hurdle, but keep catching my the tip of my shoe on the fact that I feel like I have two sets of fans: one set who’s been around for a long time and knows me on a fairly personal level and a newer set who’s just starting to get to know me as an artist they are a fan of. I honestly feel like those who know you personally are sometimes harder to reach because they have a personal expectation of who you are and what you it is you should be giving them or asking of them. The second set is interested in buying CD’s, MP3’s and are the type that can truly be considered a “customer” of mine. Please understand that I love both sets of fans and the support they provide, they are just two entirely different groups and will react as such. Understanding all of that is great, but there is so much more to understand about all of these individuals that right about here is where I start to over-think everything again.
Over-thinking semi-halted, I feel like I have something in the works that will appeal to both old and new fans. It will provide them with something new and set a level of expectation for them and also help them connect to what it is they identify with in me on a deeper level. I’m not comfortable discussing this yet because it’s just a wee-baby idea that hasn’t quite incubated long enough to meet the world…soon enough, though. Back to jumping obstacles!
Hurdle number two: who are your fans? Arrrggghhhhhhhh!!!! Again, a frustrating topic for me. I think it’s becoming clearer, thanks to marketing research tools available online but I’m still a little foggy on this. Right now it seems as if there are two distinct sets of people who are into my music. Older males (married or not) who relate to that old school rock sound and grown-up non-male-hating songs as well as college age males and females who like the different sound as well as the lyrics that again are a little different from what’s generally out there at this point. I haven’t determined any commonalities at this point amongst any of these listeners other than the fact that we all share similar music tastes. I feel like the current research I’m conducting, as well as just getting to know my core fan base is helping me to better understand the likes and dislikes of my younger fans. As I continue to find out where and how people discover my music, I am getting new insights as to what they like to do and where they like to be. It does however seem to me that they enjoy an online presence no matter what way you cut it, so continuing to blog, tweet and FB will be key to keeping those newer, younger fans happy and connected.
I’m definitely going to be lingering in this chapter for a while as I figure out the what’s, when’s and why‘s of what I’m going to offer my fans and how I’m going to let them know what’s available. No more over-thinking, I promise, just good strategy that fits KG.



